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  • #13494
    Anonymous

      Ok just purchased the AIS QK-A021 for my personal use. First I use Rose Points Coastal Explorer Version 3.1.17086.2000 as my main navigation program. I could use a bit of assistance in setting up the USB AIS seeing as the disc cannot be read properly by my computer. I am running Windows 10 if that helps out. Thank you for your help.

      #14226

      Hello

      Is the disk failing to read and load the information or is the disk tray rejecting the disk?

      The mini disk that comes with all of our units will fit into the majority of disk trays on the market; you will have to check with your manufacturer. If the disk isn’t operating at all then you need to download the Manual, drivers and configuration software.

      A Windows 10 computer should automatically install the drivers from the internet. However if this hasn’t happened and you are getting errors then you will need to download the driver as well. I have provided a link below to the page on our website where you can download all the software you need for the A021. Please follow the link and head to the ‘manual/downloads’ link just under the picture of the A021.

      https://www.quark-elec.com/product/qk-a021-ais-receiver-dongle/” class=”bbcode_url”>https://www.quark-elec.com/product/qk-a021-ais-receiver-dongle/

      Please download the manual and set-up guide and they will help guide you through the set-up. Firstly you need to install the driver software for the A021. Download and open the folder and click on the file that says ‘VCP_V1.3.1_Setup’ there will be two types in there for 32 and 64 bit windows. You will need to find out which version of windows you are running and run the correct driver version. Once this is installed you can download and run the configuration software. We have a manual for this to help you below.

      http://www.quark-elec.com/doc/QK-A0xx_GUI_application_note.pdf” class=”bbcode_url”>http://www.quark-elec.com/doc/QK-A0xx_GUI_application_note.pdf

      If you follow these instructions then they will get you fully working on your pc. I know this is a lot of information so if you have any further queries or issues then please post here and I will get back to you.

      Best regards

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