Terms and Conditions
These terms and conditions apply to the use of the Quark-elec website (www.quark-elec.com) and ordering from Quark-elec (UK).
Please read through these terms and conditions. Through accessing the Quark-elec website and for placing an order you agree to be bound by the terms and conditions as set out below.
How to Order
All orders must be placed online through the website using the basket facility provided. Do not e-mail your card details to us directly. We cannot take responsibility for the security of your card details if given over email.
Please note, our cut off time for orders to be dispatched on the same day is 2:30pm Monday-Friday and exclusive of UK Bank Holidays
Method of Payment
Once you have entered your shipping information you will be prompted to pay by any of the following methods:
- Credit card/debit card
- BACs Transfer
Currently, we solely use DHL for shipping both domestic and internationally.
Orders are normally dispatched within 2 working days following receipt of full payment.
If your delivery address is outside of the UK, please note, shipping fees are exclusive of any Customs fees or import VAT. Please note, this is the Customers responsibility to acknowledge any and all additional costs involved. Quark-elec are not responsible for such fees.
If your order has not arrived within 7 working days after dispatch confirmation, please contact Quark-elec by e-mailing firstname.lastname@example.org, quoting your order number and we will be happy to help.
Returns within 14 days
In addition to your Statutory Consumer Rights, any unused item purchased on this website can be returned within 14 days from receipt of the item(s), however, all costs involved are required to be covered by the Customer.
Only items returned in as new* condition, will be subject for return. Any item(s) returned NOT in this condition will be liable to; no refund, re-stocking fee(s), return of item to Customer.
Please note that in the case of a refund, any original Shipping Fees will not be refunded.
Quark-elec warrants this product to be free from defects in materials and manufacture for two years from the date of purchase. Quark-elec will, at its sole purpose, repair or replace any components which fail in normal use**. Such repairs or replacement will be made at no additional cost to the Customer for parts and labour. The Customer is, however, responsible for any transportation costs incurred in returning the unit to Quark-elec. This warranty does not cover failures due to abuse, misuse, accident, alteration or repairs. Any item due for return may only be returned after prior communication and agreement with Quark-elec, the return process will then be shared with the Customer.
Please note;Warranty of a product is applicable ONLY to the Customer named on the Sales Invoice from ourselves and/or our Distributors. The Warranty IS NOT transferable between ownership.
It is the Customers responsibility to use products prudently. Neither Quark-elec, nor their Distributors accept responsibility or liability to either the Customer or their property, for any accident, loss, injury or damage whatsoever arising from misuse or inability to use Quark-elec products. Marine products are designed to aid navigation and should ONLY be used to augment normal navigational procedures and practices.
Compliments and Complaints
Customer satisfaction is extremely important to us. We pride ourselves on our exceptional Customer Service and Technical Support. If for any reason you are not happy with the product or service you have received, please email Quark-elec at email@example.com, in the first instance. We will deal with all complaints in a timely manner.
We aim to acknowledge any complaint within 5 working days, and to conclude our investigations as soon as possible thereafter.
We aim to maintain stock of all current items shown on our website. In the unlikely event that any item(s) you have selected show as ‘Out of Stock’ and ‘On Backorder’ you will be contacted via e-mail and given the option to either cancel your order, wait for the item to be available or select an alternative product.
Quark-elec(UK) reserve the right to cancel an order or part of an order until the item has been delivered.
*In original undamaged condition, free from damage i.e free from water marks, scratches, screw mark, distortion of mounting holes (this list is not exhaustive), in original packaging and including any and all accessories/connectors
**normal use; powering and mounting as recommend in set up guide (hardware, location, surroundings), using provided attachments and fixings
Effective as of 24/08/2023, for orders pre-dating this please contact us at firstname.lastname@example.org for the relevant Terms and Conditions