Terms & Conditions
These terms and conditions apply to the use of the Quark Electronics (Quark-elec) online mall (www.quark-elec.com/onlinemall).
This online mall is run by Quark Electronics Hong Kong Ltd. Please read through these terms and conditions and if you do not agree with them do not buy goods from this online mall. If you do access the online mall and place an order you agree to be bound by the terms and conditions as set out below.
——How to Order
——Method of Payment
——Data Protection and Privacy
How to Order
All orders must be placed online through the website using the mallping basket facility provided. Please do not e-mail your card details to us directly. We cannot take responsibility for the security of your card details if given this way.
All products on this website are priced in pounds sterling, US Dollars and Euros. For sales delivered to UK addresses prices include VAT at 20%. Postage is extra and depend on the destination country of the order. The details of these costs can be found in the Postage section of this website.
Method of Payment
Payment can be made by any of the following methods:
1. Cheque by post to Quark-elec, Accounts Receivable, Suite 4, Intech House, 34-35 Wilbury Way, Hitchin, Herts, UK, SG4 0TW.
2. Credit card/debit card through PayPal. PayPal account: email@example.com. A 3% additional charge may be applied on these orders above £300.
Goods are delivered by First Class Royal Mail (for UK orders) or Royal Mail Airmail (for orders outside the UK), and are normally dispatched within 2 working days following receipt of your order. The maximum period for delivery is 30 days unless specifically agreed with you separately.
If your order hasn't arrived within 30 days of reciept of the order please contact Customer Services by e-mailing firstname.lastname@example.org, or by telephoning Customer Services on 0044 01462-337050 quoting your order number.
Out of Stock
It is our aim to maintain stock of all items shown on the website. If any item you have chosen is unavailable you will be contacted via e-mail and given the choice to select an alternative product, or to wait until the items are available for dispatch.
Warranty & Returns
In addition to statutory consumer rights, any item purchased on this website that does not operate as detailed can be returned for a full refund less within 30 days of purchase.
If any item is returned in used condition, it may be sent back to the customer without credit. Should packing material be damaged or internal accessories be missing, a restocking fee of up to 20% will be applied depending on the time period since purchase.
The items should be returned with the original invoice to the following address:
FAO: Customers care
Suite 4, Intech House
34-35 Wilbury Way
Hitchin, Herts, UK
We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services by email@example.com. Alternatively, you may telephone Customer Services on 0044 01462-337050.
We aim to acknowledge any complaint made through the website by email within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgment will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
Data Protection and Privacy
Quark Electronics (Quark-elec) is the sole owner of the information collected on this website. We use this information for website maintenance, order fulfillment and customer services purposes only. Quark Electronics (Quark-elec) will not give your personal information to any secondary organisations or use it for any purposes other than those stated in these terms and conditions.
To place an order we request contact information for order fulfillment and customer services purposes (such as name, email address, delivery address and telephone number). The information that we collect may be used to contact you in case of difficulty in processing an order or to investigate customer services issues. Quark Electronics (Quark-elec) takes precautions to protect users' information. The servers on which we collect and store personal information are kept in a secure environment.
Financial information (such as credit card number and expiry date) is collected and held securely by HSBC Bank on our behalf. This information is used for billing purposes and to fulfill customers' orders. No financial information is stored on our servers.
If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.