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  • in reply to: QK-A034-B not saving configurations #20665

    Hi Richard, Please send us an email to info@quark-elec.com, our technical support team will be happy to help. For futher investigation, the S/N number is needed. Thank you.

     

    in reply to: Standard Horizon GX2150 to A032 #20524

    Hello,

    GPS data transfer: As we understand, by connecting the two devices as shown below, your VHF radio receives the GPS data from the N2K network through the A032 — this connection doesn’t have to be changed.

    A032 — VHF

    OUT + to IN –

    OUT – to IN +

    AIS data transfer: Please check the following:

    – The A032’s NMEA input baud rate is set to 4800bps by default. Please set the baud rate to 38400bps using the configuration tool.

    – Based on the information from the user manual, the VHF radio features an NMEA DSC output and an NMEA AIS data output. Please ensure that the VHF radio’s NMEA AIS output is connected to the A032. If by connecting the NMEA data wires as below:

    VHF — A032

    OUT+ to IN+

    OUT- to IN-

    you cannot see any data transfer(due to the different NMEA 0183 specification version), please swap the NMEA data wires similarly as with the other connection:

    VHF — A032

    OUT+ to IN-

    OUT- to IN+.

    Hope this helps.

    Could you please check what is the firmware version of your A032? Thank you!

     

    in reply to: QK-A034-B not saving configurations #20518

    Hi Richard,

    After changing the default settings, please click ‘Config’ to save the new settings to the multiplexer. Please wait 10 seconds, click ‘Disconnect’ and repower your device. After repowering the multiplexer, this should load and start working with the new settings. Your phone or laptop should see the multiplexer’s WiFi network: “QK-A034”.

    Hope this helps.

    in reply to: QK-A028 External N2K GPS Antenna——–solved #20217

    Hi,

    The A028’s NMEA 2000 connection does not support bi-directional communication. The A028 can send data to the NMEA 2000 network, but cannot receive data from the other devices on the network.

    Hope this helps.

    in reply to: A26+ Autopilot———solved #20129

    Hello,

    The A026+ is an AIS and GPS receiver, NMEA 0183 and NMEA 2000 multiplexer with WiFi and USB connectivity.  But it can convert heading/tracking or waypoint information coming from chartplotter and this information can be forward to the autopilot.

     

    in reply to: A032 AIS msgs NMEA0183 -> N2k #20125

    Hi,

    One of the possible causes might be that there are multiple GPS data sources (e.g., GX2200’s built-in GPS receiver and the chart plotter’s built-in GPS receiver). Please check this and leave only one GPS data source active and disable the rest. Multiple GPS data sources might cause the position jumping on the chart plotter and unreliable AIS display.

    There is a way you can check the output data from the A032. Connect it to a PC or iphone via WiFi and install OpenCPN to see if sufficient data been received by A032.

    Hope this helps.

    in reply to: 028 Active GPS and spare AIS—-solved #20073

    Hi Giles,

    If there is a GPS antenna connected to your A028, but not an AIS antenna, the A028 will only send the GPS location data to the NMEA 2000 network. The AIS receiver of the A028 doesn’t have to be and cannot be disabled, as there is no AIS antenna connected to it, it won’t receive any AIS data anyway. In case it is required, just connect an AIS/VHF antenna to the A028 and it will send both the GPS and AIS data to the NMEA 2000 network.

    Hope this helps.

    in reply to: A026 USB connection—-solved #20037

    Hi,

    Some of our customers experienced similar driver installation issues with their devices in the past.

    Please follow the link for more details on how to resolve this issue: https://www.quark-elec.com/forum/topic/a024-driver-install-fail/

    We know the above link is about a different device, but the steps to install the driver are the same.

    For the list of compatible navigation apps, please check the following link: https://www.quark-elec.com/best-ais-boating-app/

    Also, we have a short guide on our forum on how to set up Navionics on an iPhone or iPad: https://www.quark-elec.com/forum/topic/displaying-ais-targets-in-navionics-on-iphone-ipad/

    Hope this helps.

    in reply to: A027 SeaTalk1 wind speed———-solved #19893

    Hi Can you contact us by email then we can provide the instruction for firmware upgrading.

    Hi,

    A few of our customers experienced a similar issue with their devices in the past. Please follow the link for more details on how to resolve this issue:  https://www.quark-elec.com/forum/topic/a024-driver-install-fail/

     

    We know the forum topic is about another device, but the steps to install the driver are the same.

    Hope this helps.

    in reply to: Ais A026 plus not fix #19797

    Hi, can you try to downgrade the firmware back to 211013 version to see any difference? Although the difference of the new firmware is supporting more PCDIN and NMEA 0183 sentences, its worthy to try downgrade.

    Let us know if you still have issue with it.

    Thank you.

     

    in reply to: A034 connectivity issue—-solved #19505

    Hi,

    Before launching your navigation software, please close all your other software that might be connected to your A034 (COM4), including the configuration tool. Two different applications won’t be able to connect to the same port.

    If you purchased your device recently it should already have the latest firmware installed on it. We suggest updating the firmware when you already had the device for some time or there is a new firmware available with added features. If you would like to update the firmware anyway, please download the right firmware from our website, unzip the ZIP file and copy the last BIN file from the unzipped folder to the STM32 directory (ZIP files cannot be copied to the STM32 folder).

    To connect the application to your A034, firstly you will have to connect your iPad to the A034’s WiFi network, as described in the product manual. The second step would be to launch the application and go to Settings -> Initial Setup and enable the NMEA connection. Also, please go to the ‘NMEA Gateway Config’ option, select TCP/IP, enter the ip address of your A034 (default address is 192.168.1.100) and the port number (default port number is 2000) . If it has been set up correctly, you should be able to see data in your application (we have just checked it using our test devices). As we are aware, the ‘AIS module’ has to be purchased separately from within the application to be able to see AIS targets on the map.

    Also, we would suggest you to contact the app developer, they might be able to better help you with the configuration.

    Hope this helps.

    in reply to: SOG is not reported by my QK-A032—–solved #19497

    Hi Jean, the SOG should be able shown on your Axiom as long as the GPS data received from your GPS receiver and send to A032. You probably can get more information from the Axiom manual. Hope this helps.

    in reply to: A027 with iCom radio—solved #19326

    Hi Brian,

    The A027 will only convert the supported datagrams from SeaTalk to NMEA 0183. Some datagrams will not be directly converted to an NMEA 0183 sentence, these are only combined with other data to create other NMEA 0183 sentences. The list with the supported datagrams can be found in the user manual. Unfortunately, the GPS data from Seatalk bus is not fully supported.

    in reply to: How to fuse?—solved #19256

    Hi Johann, although the A031 has a buit-in resettable fuse we would recommend customer to set a 2A fuse for extra safety if available.

    in reply to: QK-A012 unable to load STM VCP Driver—-solved #19137

    Thanks for your information. With Windows system, at any time only one application can access the COM. And for one device it will only engage one COM port, only a virtual port application used.

    So for your case, there should be only one COM port for the A012 in device manager. You can check this by opening Device manager and plugging in your A012 into a USB port. In device manager a new COM port should appear, and this will be the A012 port. Before running the config tool, please ensure the A012’s com port is not used by another software (e.g., Putty), as the config tool won’t be able to access you device if this is being used by another application.

    in reply to: QK-A012 unable to load STM VCP Driver—-solved #19124

    Hi,

    A few of our customers experienced a similar issue with their devices in the past. Please follow the link for more details on how to resolve this issue:  https://www.quark-elec.com/forum/topic/a024-driver-install-fail/

    We know the forum topic is about another device, but the steps to install the driver are the same.

    Hope this helps.

    in reply to: QK-A016 battery monitor #19032

    Hi, What is the voltage your devices are using, 12V or 24V?  The A016 can only stand with up to 100Amp constant current. Higher than that could damage the shunt.

    We do not recommend replacing the shunt because the battery monitor might display inaccurate data or the new shunt might cause damage to the battery monitor.  Hope this helps.

    in reply to: QK-A031, NMEA 0183 IN speed—-solved #19000

    Hi,

    As I understand from your post, you are planning to connect your AIS receiver and GPS receiver to an A031 multiplexer. Please connect the two receivers to two different NMEA 0183 inputs on the multiplexer. Using the A031’s config tool (can be downloaded from the following link: https://www.quark-elec.com/downloads/configuration-tools/ , a Windows computer is required to run the application), the baud rate of all NMEA 0183 inputs can be set individually to the required communication speed. Please ensure that the input’s baud rate, to which the GPS receiver is connected, is set to 4800bps, and the other input’s baud rate, to which the AIS receiver is connected, is set to 38400bps.

    Hope this helps.

    in reply to: QK-A032 NMEA183 output————Solved #18858

    Hi, I would suggest you go with 38.4kbps to avoid overflow issue. Then you probably could try 9.6k if high speed data transfer is not required.

    in reply to: QK-A032 NMEA183 output————Solved #18833

    Hi,

    Please ensure baud rate is set to the same speed for both the A032’s output and the VHF radio’s input (4800bps or 38400bps, if high speed data transfer is required, e.g., for AIS data).

    If the connection does not work, swap the NMEA + and NMEA – data wires:

    A032 NMEA 0183 OUT+   ->   VHF radio’s NMEA IN-

    A032 NMEA 0183 OUT-    ->   VHF radio’s NMEA IN+

    Please switch off your devices and disconnect them from their power supply before connecting/disconnecting data wires.

    Hope this helps.

    in reply to: Connecting QK-A026-plus & QK-AS04 #18815

    Sorry for the confusion. On the A026+ webpage, we provide two GPS antennas as options.

    AS04 is a portable GPS antenna with SMA connector so an SMA (female) to TNC (male) adaptor is required.

    AS14 is a waterproof mushroom GPS receiver which can be connected directly to A026+

    Hope above make sense.

    in reply to: Connecting QK-A026-plus & QK-AS04 #18814

    Sorry for the confusion. On the A026+ webpage, we provide two GPS antennas as options.

    AS04 is a portable GPS antenna with SMA connector so an SMA (female) to TNC (male) adaptor is required.

    AS14 is a waterproof mushroom GPS receiver which can be connected directly to A026+

    Hope above make sense.

    in reply to: Antenna mounting position #18786

    Hi,

    We would suggest you to place both mounting brackets across the metal part of the antenna.

    Dear Jean-Marc,

    To connect an NMEA 2000 device to a Seatalk NG network, an adaptor cable is required. Unfortunately, we do not stock NMEA 2000 to Seatalk NG adaptor cables. Please contact your local Raymarine distributor, they might be able to help.

Viewing 25 posts - 1 through 25 (of 30 total)
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