[Quark Elec]

We are sorry to hear that you are experiencing this issue with your device. Is there a way you could check the VSWR value and email it to us, please?

Also, could I ask, how long is the cable which is connecting the transponder to the splitter? Do you have another cable you could try (preferably a longer cable) to see if there is any change? Thank you.

[Quark Elec]

Swape NMEA output wires will work.

 

[Quark Elec]

SSCOM can be download from:  https://www.quark-elec.com/doc/sscom5.12.zip

 

[Quark Elec]

The following article from one of our customer could be a help.

How to install device driver if you get the “Cannot Complete the Device Driver Installation Wizard“ message on your Windows 10 computer?

 Installing the driver:
The driver signature enforcement can be temporarily disabled to install the driver. After rebooting Windows 10 it will become enabled again. The steps for this are the following:

1.      Click Start, Power, keep the Shift key pressed on your keyboard and click Restart.

2.      After Windows Recovery Environment is launched, click Troubleshoot > Advanced options > Startup Settings > click Restart.

3.      From the list (Startup Settings with 9 options), please choose option 7) Disable driver signature enforcement, by pressing F7 on your keyboard.

4.      The system will reboot into Windows and you should be able to install the driver without issues (the operating system might display a window with the message Windows can’t verify the publisher of this driver software – click Install this driver software anyway to continue with the installation).

5.      After successful installation, please reboot your computer, so the diver signature enforcement gets re-enabled.

Connecting your device to the computer:
6.      Open the Device Manager and expand the list of Ports (COM & LPT).

7.      Power up your device and connect it to your computer using the supplied USB cable. A new COM port should appear on the list which is the COM port assigned to your device. If the name of this new port is STMicroelectronics Virtual COM Port (or something similar) it means that the right driver has been installed automatically for your device. Nothing else has to be done. If this new COM port appears on the list as a generic port, or something similar, please continue to step 8.

8.      Right click on the COM port and select Update Driver.

9.      Click Browse my computer for drivers.

10.   Click Let me pick from a list of available drivers on my computer.

11.   Un-tick the Show compatible hardware check box.

12.   On the left, scroll down to find STMicroelectronics. (or something similar) and click on it.

13.   On the right, a list of drivers will appear, please select the latest driver and click Next.

14.   A status message might appear asking Do you want to continue installing the driver?, click Yes.

15.   When the Windows has successfully updated your drivers message appears, click Close. Your device driver has been installed.

[Quark Elec]

OpenCPN provides an option to disable your own AIS messages. Simply follow: settings>ships>mmsi properties>enter your mmsi>ignore

[Quark Elec]

Matsutec transponders should work well with A031 with a proper connections and the right baud rate settings(GPS: 4.8k and AIS: 38.4k). The below image is one of our customer shared the connections with us. Hope it helps you as well.
Green(GPS output) —IN1-;
Organge( AIS output)—–IN3-;
IN1+ and IN3+ connect to GND.
The baud rate for input1 should be 4.8k, while input3 as 38.4k.

[Quark Elec]

Hi At this moment, the GPS updated the data every second(1Hz).

[Quark Elec]

You can monitor the NMEA 0183 data with OpenCPN.

[Quark Elec]

A024 and A026 was driven by 5V via USB. I think you need a protocol bridge to work with 12V’s NMEA interface.

[Quark Elec]

Updated from customer: Fixed. Reinstalled the app. Strange thing is that Navionics named it A26 but it works.

[Quark Elec]

Hi, As an entry level receiver A027 doesn’t support this function, however with A027+ the Seatalk input data can be disabled so using the internal GPS signal.

[Quark Elec]

Firstly, make sure the baud rate of NMEA input for A032 should be set as 4.8kbps, which EML-2 works at this rate.
Secondly, check your connections as：
SILVER/NEG —> NMEA input + (grey)
SILVER/NEG —-> GND(brown)
BLUE/NMEA —-> NMEA input – (black)

Apart from swapping two NMEA wires, the GND of A032 should also be connected to Blue/NMEA terminal since EML-2 runs at RS232 protocol.

[Quark Elec]

Hi,
Can you please make sure the baud rate of A031 has been set to 4.8kbps. Please also check yoru connection as below:
SILVER/NEG —> NMEA input +
BLUE/NMEA —-> NMEA input –

This should work well. You don’t have to get it work with the display connected. Good luck!

[Quark Elec]

Please email us to get the details. We cannot publish it here. Thans for your understanding.

[Quark Elec]

It crashed when I first attempted to save IP & port for the A027. 2nd time it saved successfully.

[Quark Elec]

Yes, it should work by swapping two NMEA wires:

+  —> – and – —-> +. Also please make sure the baud rate at each side should be the same.

[Quark Elec]

Yes, it should work by swapping two NMEA wires:

+  —> – and – —-> +. Also please make sure the baud rate at each side should be the same.

[Quark Elec]

Hi Alfred, I don’t think you should upgarde the firmware to be V2.0 since your A033 only compatiable with V1.0 firmware.

At this moment, we haven’t despatched the new hardware version of A033. Please downgrade back to V1.0 firmware and it should work then. More inforamtion can be find out from the download webpage(in the download zip file).

 

[Quark Elec]

The latest firmware should have solved this issue now. Thanks for your patience.

[Quark Elec]

Hi Johann, Hope the protocol bridge(AS03) will work. If you have your AC10 manual or any related wiring inforamtion please share with us, we can check it for you.

[Quark Elec]

To connect the A034(the same as all of our WiFi products) to a router via WiFi, the password should withing 8 to 12 characters and allows DHCP protocol. Most of our customers get the stations mode work straightforward, however if you have issue with it please try below:
1, double check the SSID and password are correct(check there is a extra ‘space’ on your setting?)
2, try to assign a static IP address to A034.
3, Use a dedicate SSID for A034(some routher call this as Guest network). For your ZBT-WE1026, we believe it will work by doing this. Good luck.

[Quark Elec]

Hi Boran, Sorry for the issue. We appreciate your suggestions and now the website have been updated to avoid any confusion. Again sorry for this.

[Quark Elec]

Hi John, Thank you for the detailed information you provided. Can you firstly check the firmware version of your A032 please since there are two variations of it. Thanks.

[Quark Elec]

Contact us please. We have released Beta version firmware which support above sentences.

[Quark Elec]

Yes, It will work with your 3rd gen iPad.

[Author]

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