GSM QK-G022 shut down without reasons

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GSM QK-G022 shut down without reasons

Postby brunobruno » Tue Jan 24, 2017 12:09 pm

Hello, I have a GSM remote QK-G022 since december 2014.
As now I just test id sometimes to pilot some heaters in my appartment.

but since 3 weeks I have put this GSM remote working all time.
the problem looks like the problem here: viewtopic.php?f=1&t=209

the remote does not answer without reason.
for example: yestarday alla was working perfectly, and today I have no more answer, I have sent WHOACTIVE yesterday at 19:10 with good answer: R1DEACVIVE ...... but today at 8:44 I Sent: WHOACTIVE and nothing in answer.

I have tested some things: the SMS in my sim card is not full, the sim card is working fine.

if I cut the alimentation of the Qk-G022, and restart all work perfectly , but 1 or 2 days after, ther is the same problem...


then my problem is that I can't uste the remote control.
have you a solution for fix this problem?

thanks
bruno
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Re: GSM QK-G022 shut down without reasons

Postby brunobruno » Wed Jan 25, 2017 9:16 am

Does the Admin can give me a solution? because it is a big problem for me.
thanks
bruno

(sorry for my bad english)
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Re: GSM QK-G022 shut down without reasons

Postby admin » Wed Jan 25, 2017 9:23 am

Hi Bruno,

The root reason for this issue is that while the module is working it is picking up other phone signals. We updated the firmware to avoid this issue in June 2015. Unfortunately, the old firmware cannot ignore the incoming calls. To fix this you can send either the module back to us at our Hitchin office and we will update the firmware for you, or you can contact your network supplier to disable the ring function. If you would like to send it back our full contact details are on the website. Hope this helps.
Warmest regards,

Kit
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Re: GSM QK-G022 shut down without reasons

Postby brunobruno » Wed Jan 25, 2017 9:28 am

ok then tell me if I understant:
the module freeze wen he have a phone call (instead a SMS)
then if my operato can stop all phone calls it will work fine?
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Re: GSM QK-G022 shut down without reasons

Postby admin » Thu Jan 26, 2017 10:10 am

Hi Bruno,
Yes, if you stop it receiving calls it will work properly. We can update it to do this if you send it back or you can get your phone network supplier to stop the call function.
Warmest regards,
Kit
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