QK-G022R GSM SMS Remote control

Questions about our IOT solution and products. This includes QK-Gxx series and QK-Wxx series products

QK-G022R GSM SMS Remote control

Postby vlads.lapo » Mon Jan 16, 2017 8:52 am

Can you help me, please?

I have two questions about QK-G022R GSM SMS Remote control.

1. Some time ago we ordered this item, we installed it at the site, everything was ok, but now It triggered by itself (without any command).

Now it has only one user. May be you know how fix this problem (IF IT IS TYPICAL problem)?

2. Is it possible to get from this device .log file?

Wait for soon answer,​

Best regards,

Vlads
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Re: QK-G022R GSM SMS Remote control

Postby admin » Mon Jan 16, 2017 1:14 pm

Hi Vlads,
We haven't observed this behaviour before and you are the first to report this issue, Can you tell us how you are set up? What are your alarm inputs and trigger points, is it possible that they are not working? There may be some information that will help in the Application Notes here: http://www.quark-elec.com/doc/QK-G021_a ... n_note.pdf. You may need to set your other users up again, it may be related to the external telecoms environment, if you set them up and they drop out again please let us know.

Unfortunately, there is no log file recorded in the module.

We are constantly striving to improve our products so the more information you can give us about this incident the better we can fix it and stop it happening again.

Thank you for your enquiry,
Kit
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