Adding registered users USA

Questions about our IOT solution and products. This includes QK-Gxx series and QK-Wxx series products

Adding registered users USA

Postby jspobuk » Mon Jan 09, 2017 6:58 pm

Hello,

I know there are posts about adding registered users and making sure to change the format of entering the number (+44, 44, 0, 00, 0044), but none of these are working for me. Does anyone have any other ways to input the number? I am located in Hawaii, USA, so my number would be 1-808-123-4567. I tried +4418081234567, +448081234567, 4418081234567, 448081234567, 018081234567, 08081234567, 0018081234567, 008081234567, 004418081234567, 00448081234567.

Any help would be appreciated.

Thank you,
-J
jspobuk
 
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Re: Adding registered users USA

Postby admin » Tue Jan 10, 2017 10:44 am

Hi J,

Sorry for the confusion. 0044 is the international area code for UK, as you probably know, so we tend to use that in the instructions. You have already noted that for USA it should be 001.
I can see you've tried just about every combination, but please double check you have tried all of the following:
0018081234567
018081234567
18081234567
+18081234567
As far as we can determine, one of the above should work. We are not aware of any issues that would cause a problem in the US or specifically Hawaii. The best way to check the proper number format is to use the SIM to call an old style cell phone and see what is shown on the phone record (smartphones modify the number as they come in so it's not possible to use them for this) if that doesn't help perhaps a local telecoms provider would know if there are any issues unique to Hawaii that are affecting this.
Please let us know how you get on.
Thanks for your question.
Kit
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